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July 27 , 2021

Important notice regarding wire transfers

Please be advised that due to a change in relationship between our wire transfer service provider partners, there has been an update to the process. If you experienced an issue with your wire transfer, or regularly receive wire transfers, please call us at 1.800.728.6440 so that we can provide you with new instructions.

Wire transfers in Canadian funds sent between Canadian banks are not impacted by this change. We apologize for the short notice and for any inconvenience this change may cause.

Frequently asked questions


We’ve divided our FAQs by topic to make it easier for you to find answers to your digital banking questions. Select a topic to be taken to the full list of questions.

Please be advised, our Member Contact Centre is experiencing higher than usual call volumes. Thank you for your patience while we work to assist you as quickly as possible. If you are experiencing any issues, we encourage you to explore our troubleshooting and tutorial sections.

Still have questions? Get in touch.


Or, see our  troubleshooting page for a list of known issues and retiring features.