Questions about our recent mailer?
Why did I receive a letter with the wrong name?
While preparing a recent mailing to inform members about our new digital banking platform, we experienced a process issue that resulted in some members receiving a letter with the wrong contact name. We value the trust our members have placed in us and sincerely apologize for this error. Rest assured, we are actively working to ensure this does not happen again.
Was my personal information compromised?
Other than your name, the contents of the letter do not disclose any of your personal details or banking information.
Is there anything I need to do at this time?
No, the information we have on file for you is accurate. You do not need to call us to update your information.
Are the contents of the letter still relevant to me?
The letter pertains to our new digital banking platform, which launches on May 18. You can find all of this information on the Get ready for digital banking page on our website.
What should I do with this letter?
You do not need to keep this letter, and can securely dispose of it. However, we do encourage you to review our website resource centre to learn about our new digital banking platform, and the steps you can take to get ready.
When is this change happening?
We are launching our new digital banking platform on May 18.
Why do I need to provide my email address or mobile phone number?
Our new digital banking offers enhanced security measures, which includes the use of verification/authentication codes. These are automatically generated codes sent to your email address or mobile phone, and are used to help prevent fraud. Providing us with your email address or mobile phone number now will help streamline the registration process when you log in for the first time.
I'm a current digital banking user, but when I tried to log in, I was prompted to contact SCU. Why?
If you're having trouble logging in, the most likely reason is that you haven't logged in to online banking or the mobile app for quite some time. For your security and protection, we deactivate accounts that aren’t being used. To regain access, call us at 1.800.728.6440.
Will my direct deposit or payments coming into my account be affected?
No, any direct deposit payments or other payments coming into your account will remain the same and will transfer into the new digital banking system.
I've never used digital banking at SCU. How do I get started?
If you would like to get started with digital banking before we launch to our new platform, simply call us at 1.800.728.6440 or visit one of our branches. We'll set you up with a temporary Personal Access Code (PAC). You will use this PAC, along with your 16-digit MEMBER CARD® debit card, to log in for the first time. Then, follow the prompts to accept our Direct Service Agreement (DSA) and choose a new password. For more details, ask for our Online and Telephone Banking brochure when you call or visit a branch.
How will SCU keep me informed on next steps and other updates?
You may have already received updates through email, postal mail, the SCU website, or in-branch. The best way to stay informed is to provide us with your current email address. This will ensure you receive regular updates about our new digital banking, along with other SCU news.
Features of our new digital banking platform
Will I need a new mobile app?
Yes, you will need to download a new app. When the new mobile app launches, the previous app will automatically be removed from your device. Please note, while you you will be able to download and use the new app on your smartphone, it will not be available for smart watches, iPads, or tablets when we launch. If you prefer these devices, you can access online banking through your device's browser.
Will my bill payees transfer to the new platform?
Yes, if you have set up payees and recurring transactions in the previous platform, they will move over to the new platform.
I use member-to-member transfers to send funds to other SCU members. Will their information transfer to the new platform?
Unfortunately, this information will not transfer to the new platform. Take note of their 12-digit account numbers now, so you can add those in when we launch. When you send a member-to-member transfer, you can view the 12-digit account number on your statement.
Will I still be able to deposit cheques remotely?
Yes, you will be able to continue to use your mobile app to deposit cheques remotely. Today, you select Deposit Anywhere™, but in the new platform, you'll choose Mobile deposit to deposit a cheque remotely.
Can I use the SCU mobile app on my tablet or smart watch?
Please note, the mobile app will not be available for smart watches, iPads, or tablets when we launch. However, you can access online banking through your device's browser.
What is two-factor authentication? What are authentication codes?
Two-factor authentication is an electronic security function in which a user is granted access to a feature or transaction only after successfully providing two distinct forms of identification. Once you use your password to log in to online banking or the mobile app, we use authentication codes as an added layer of security for key transactions. These codes are sent to your email or mobile phone and must be input into the platform when prompted.
If I received a letter for personal and business banking, do I need to update my contact information in both places?
Yes, providing your personal and business contact information will help you log in to the new platform more easily.
Will my pending transactions transfer to the new platform?
Pending transactions will not transfer to the new platform. However, you will still be able to view your complete transaction history. We encourage you to take action on any pending transactions regularly.
Will my delegates transfer to the new platform?
Unfortunately, your existing delegates will not transfer to the new platform. We suggest you make a list of your delegates and their settings now, as this will make it easier to set up your delegates in the new online banking platform.