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September 17 , 2021

Important notice regarding a planned outage

Please be advised that on Sunday, September 19 between 1:00 a.m. and 8:00 a.m. CT, there is a planned service outage that may temporarily impact access to online and mobile banking, CU BY PHONE®, and MemberDirect® Business Services (enterprise banking). We apologize for any inconvenience. 

August 25 , 2021

Important notice regarding wire transfers

Effective September 13, 2021 - New process for wire transfers
We have recently updated our wires process to make it faster and more efficient for members. Effective September 13, 2021, members will now have two convenient options for sending wires. Learn more about the new wires process and rates at

Digital banking tutorials

If you’re looking for help, you’re in the right place. We offer video tutorials or written instructions for many of our digital banking features.


Whether you do your daily banking from your computer or mobile phone, our tutorials can help you get the most from digital banking. In most cases, you have the option to watch our video tutorials or read our step-by-step instructions.  

Young woman holding a mobile phone in an urban setting

Did you know you can change your main account?

Your main account is the default account for transfers and payments. It’s noted with a red star in digital banking on your account list. Simplify your day-to-day banking by choosing the main account that works best for you.

Learn how to change main accounts

Please be advised, our Member Contact Centre is experiencing higher than usual call volumes. Thank you for your patience while we work to assist you as quickly as possible. If you are experiencing any issues, we encourage you to explore our troubleshooting and FAQ sections.

Still have questions? Get in touch.

Interac e-Transfer is a registered trademark of Interac Corp. Used under licence.