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Important notice regarding wire transfers

Please be advised that due to a change in relationship between our wire transfer service provider partners, there has been an update to the process. If you experienced an issue with your wire transfer, or regularly receive wire transfers, please call us at 1.800.728.6440 so that we can provide you with new instructions.

We apologize for the short notice and for any inconvenience this change may cause.

Digital banking tutorials

If you’re looking for help, you’re in the right place. We offer video tutorials or written instructions for many of our digital banking features.


Whether you do your daily banking from your computer or mobile phone, our tutorials can help you get the most from digital banking. In most cases, you have the option to watch our video tutorials or read our step-by-step instructions.  

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Did you know you can change your main account?

Your main account is the default account for transfers and payments. It’s noted with a red star in digital banking on your account list. Simplify your day-to-day banking by choosing the main account that works best for you.

Learn how to change main accounts

Please be advised, our Member Contact Centre is experiencing higher than usual call volumes. Thank you for your patience while we work to assist you as quickly as possible. If you are experiencing any issues, we encourage you to explore our troubleshooting and FAQ sections.

Still have questions? Get in touch.

Interac e-Transfer is a registered trademark of Interac Corp. Used under licence.