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May 27 , 2022

Digital banking planned outage

Please be advised, due to system maintenance some members may not be able to access digital banking between 12:00 a.m. and 9:00 a.m. on May 29. We apologize for any inconvenience this may cause.

May 17 , 2022

Digital banking known issues

We updated our digital banking on May 17, and are aware of several issues members are experiencing with online banking and our mobile app. Learn how you can troubleshoot. 

High Member Contact Centre call volumes

Please be advised that we are experiencing high call volumes at this time. We apologize for the inconvenience, and ask for your patience when waiting for a representative.

1 Does not apply to Plan 24®. Transaction fee for Plan 24 is $1.00.
2 This fee is in addition to SCU’s transfer-out fee.
3 If pre-authorized transfers are returned as Insufficient Funds more than once in any calendar year, they will be cancelled by SCU.
4 A 2.50% service fee on the POS purchase price is applied on top of the $3.50 fee.
5 First monthly transfer from a TFSA is free. Subsequent withdrawals are subject to fees as above, charged at the end of the month. Please ensure funds are available in your TFSA for any fees.
6 A minimum balance of $5.00 is required in a variable TFSA and RRSP to keep the contract open, unless there are other assets in the contract or the account will receive pre-authorized transfers.
7 Applies to statement requests outside of regular semi-annual statements.