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May 27 , 2022

Digital banking planned outage

Please be advised, due to system maintenance some members may not be able to access digital banking between 12:00 a.m. and 9:00 a.m. on May 29. We apologize for any inconvenience this may cause.

May 17 , 2022

Digital banking known issues

We updated our digital banking on May 17, and are aware of several issues members are experiencing with online banking and our mobile app. Learn how you can troubleshoot. 

High Member Contact Centre call volumes

Please be advised that we are experiencing high call volumes at this time. We apologize for the inconvenience, and ask for your patience when waiting for a representative.

Contact us today for more information on your insurance options.

Creditor’s group insurance coverage is optional and is underwritten by Co-operators Life Insurance Company. Supporting services, such as enrollment intake, medical underwriting and claims administration are provided by the employees of CUMIS Services Incorporated. Coverage is governed by the terms and conditions of the creditor’s group insurance policy issued to the creditor and is subject to terms, conditions, exclusions and eligibility requirements. See the Product Guide and Certificate of Insurance for full coverage details.