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Can I access joint accounts in digital banking?
Joint accounts with individual signing authority (meaning you can conduct transactions without the other account holder’s approval) are accessible through digital banking. Accounts with joint signing authority (meaning both account holders must approve all transactions) are viewable in digital banking, but you will not be able to make transactions.
Can I close my accounts in digital banking?
No, you will need to call us at 1.800.728.6440 or visit a branch for assistance.
Can I open joint accounts in digital banking?
No, you can only open individual accounts online. If you want to open a joint account with individual signing authority (meaning you can conduct transactions without the other account holder’s approval), you can either apply online or visit a branch.
If you want to open an account with joint signing authority (meaning both account holders must approve all transactions), you’ll have to visit a branch. In addition, because all account holders are required for approvals, you will not be able to make transactions in digital banking.
I don’t have an email address or mobile phone number. Can I still use digital banking?
No, you will need to have an email address or mobile phone number to use online banking. This is so you can receive authentication codes to log in and manage your day-to-day banking.