Fraud prevention centre

When interacting with employees at SCU, it's important to remember that we will never:

• Ask for your digital banking passwords or debit card number
• Send you an email while on the phone and ask you to click the link
• Ask you to read back a verification number that you’ve been texted
• Ask you to send money through Interac e-Transfer®

We've been hearing reports of members receiving text messages that claim to be from SCU. Please remember we will not send you unexpected text messages asking you to click any links, nor will we ask you for personal information such as your passwords or verification codes.

If you receive a text from someone claiming to be from SCU, please do not click any links. You may call us at 1.800.728.6440 to verify if it is legitimate.

We have been made aware of an active scam where members receive a phone call from someone claiming to be calling from SCU. Please remember we will never ask you to share digital banking passwords or authentication/verification codes and we will never ask you for personal information.

If you receive a call from someone claiming to be from SCU, please do not provide them with any information. Hang up immediately and call us back at 1.800.728.6440 to verify the call is legitimate.

We understand fraud can happen to anyone. If you receive a phone call, email, or text asking you to send money, especially if the person making the request advises you to not tell anyone, we urge you to talk to someone you trust. And, while it might feel embarrassing to have been a victim of fraud, it’s not your fault. Contacting your branch, even after the fact, allows us to ensure your account isn’t continuing to be accessed by the scammers and your money is safe from continued fraud.

Any time you receive a phone call, text, or email that you aren’t sure is legitimate, you can always call and ask us to investigate it for you. Or check out the Canadian Anti-Fraud Centre for information on known scams.

Every day, we hear stories about fraud and think it could never happen to us. Unfortunately, fraud is becoming increasingly sophisticated and more frequent. Many scams rely on tactics such as catching you off guard, aggressively pushing you for a response, or frightening you into behaving impulsively and responding before considering the repercussions.

Learn more about common fraud tactics and what you can do to avoid them.

Nearly 90% of cyberattacks start with a phishing email or text message, fraudsters use these deceptive messages to steal personal or banking information. Even a single click on a fake link can expose your data. 

If you receive a link, text, or email that you aren’t sure is legitimate, pause and call us at 1.800.728.6440 to verify if it is legitimate before taking any action.