Get ready for your new digital banking experience
We listened. We learned. And we built a better way to bank.
On November 16th we’re excited to invite you to experience our new digital banking platform, designed to help support you on your financial journey, both now and well into the future.
Less time banking. More time for what matters.
Intuitive design: Everything you need is right at your fingertips. That means less figuring it out, more getting it done.
Peace of mind: New security features give you greater confidence when managing your finances online.
Greater flexibility: New integrations, more account opening options, book an appointment—from wherever you are.
Whether you're managing household finances, running a business, growing your investments, or all three, building your best financial future starts with an intuitive digital banking experience that you don’t even have to think about.
Here’s how to get ready
- Update your contact information: To log into the system for the first time, you will need to ensure we have a valid landline or cell phone number on file. If you haven’t already reached out to update your information, please do so today by calling us or visiting a branch.
- Our new digital banking platform is part of a larger technology update that will involve a banking service disruption from Friday, November 13 to Monday, November 16.
- Digital banking service disruption: Friday, November 13 at 5PM through Monday, November 16 at 9:30AM
- Interac e-Transfer service disruption: Wednesday, November 11 at 11:59PM through Monday, November 16 at 9:30AM
- Know your username and password: For security purposes, you will not be able to use ‘Forgot my password’ when registering.
Logging in is as easy as 1-2-3!
- On November 16, download the new app. If you prefer to bank online, visit our home page to access the login link.
- Register before you log in: Use your existing login credentials to register. You will need to complete this step first before logging in.
- Update your username and password: Once registered, you’ll be asked to create a new username and password—then you’ll be ready to go!
Keep your account safe and secure
Remember, we will never ask you to provide any personal information through unsecured email or via text message. And we won’t call to ask you for your password or digital banking username. If you receive any communications of this nature, please contact us right away.
FAQs
Why do I need a current phone number on file?
Having your current contact information means you’ll be able to enjoy a smoother first-time login experience as you will need at least one current phone number on file to access the new digital banking platform. If you are unsure, or if your phone number has changed, be sure to update it before November 16 by calling us or visiting a branch.
Why do I need to register?
Registration is a one-time step that helps securely transition access from our old to our new platform.
Will I need to download a new app?
Yes. Look for a new SCU digital banking app in the app store on November 16.
