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    Plan ahead for a temporary banking service disruption

     Friday, November 13 at 5:00 PM CDT to Monday, November 16 at 9:30 AM CDT

    To facilitate an update to our internal systems, access to most banking services, including digital banking, will be unavailable from Friday, November 13 at 5:00 PM CDT to Monday, November 16 at 9:30 AM CDT. During this time, SCU branches and our Member Contact Centre will be operating on an extremely limited basis. 

    Why is this happening?

    We’re making investments that help us evolve with the growing needs of our members. This update weekend is an important step toward enhancing the banking experience our members rely on today, while building the foundation for new services, capabilities, and improvements that will benefit you in the years ahead. 

    Please keep an eye on your inbox as we will continue to share reminders via email to ensure you are prepared for the update weekend. We also encourage you to bookmark this page and check back often between now and November 16, to see the most up-to-date information and access support. 

    Key service details 

    How to prepare

    While we will be open regular hours, services will be extremely limited. We recommend you do the following prior to Friday, November 13: 

    • Alternate payment method: Debit card purchases and ATM withdrawals may have lower limits than usual. Have an alternate payment method available, such as a credit card, or ensure you have enough cash on hand.  

    • Payments: Complete bill payments early to avoid late fees or interest charges. You will be responsible for any fees or interest incurred as a result of late payment. Pre-scheduled payments or recurring transfers will be processed once our systems are online and backdated to the scheduled payment date.   

    • Interac e-Transfer®: Send and accept any Interac e-Transfer payments by 11:59 PM on Wednesday, November 11, as the service will be unavailable during the update weekend. You will have the ability to accept Interac e-Transfer payments from other financial institutions until 5:00 PM on Friday, November 13. If you have registered for autodeposit, any transactions received during this time will appear in your account when our systems are available on Monday, November 16 after 9:30 AM. 

    • Stay informed: Be sure to bookmark this page to stay informed on our latest updates. 
    For businesses:
    • Payroll and payments: Be aware of early deadlines for payroll processing and business payments.  

    • Account reconciliations: Complete any account reconciliations before the update weekend. 

    • Cash on hand: If your business requires cash during the update weekend, be sure to have enough to last until Monday when services are restored. 

    • Business transactions: Complete any transactions that would normally be processed during the update weekend before services become unavailable. 

    • Inform your team: Ensure any employees responsible for your business banking activities are aware of the update weekend and associated service limitations. 

    Keep your account safe and secure

    Remember, we will never ask you to provide any personal information through unsecured email or via text message. And we won’t call to ask you for your password or other information. If you receive any communications of this nature, please contact us right away. If you receive any communication from us that seems suspicious, you can come back to this page to verify the information or call us at 1.800.728.6440. 

    Service availability | Latest updates

    Last updated: October 6, 2026

    During the update weekend, some services will remain available, some will be available with limitations, and others will be temporarily unavailable. Review the information below to understand what to expect and how to prepare. 

    You can also view our quick-view guide

    Available  

    1. SCU Collabria credit card 
    2. Night deposit for business members (processed on Monday) 
    3. Lending appointments  

    Available with limitations 

    1. Branches and MCC: Open for questions, appointment booking, and lending appointments 
    2. Debit card (ATM and in-store purchases): Debit card limits may be lower than usual after 5PM on November 13 

    Not available 

    1. Digital banking 
    2. Telephone banking  
    3. Most banking transactions (transfers, bill payments, account maintenance) 
    4. Interac e-Transfer:  
      1. SCU-initiated Interac e-Transfer not available after 11:59 PM on November 11 
      2. Interac e-Transfer payments from other financial can be received until Friday, November 13 at 5PM 

    Frequently Asked Questions
    Can I still access my money during the outage? 
    ATMs and in-store purchases will be available on an extremely limited basis. We recommend that you have alternative payments available, such as a credit card or cash.
    What will happen to scheduled payments and transactions during the update? Will missed or delayed transactions process automatically after service is restored? 
    Any payments or transfers scheduled between November 13 and November 15 will not be processed until our systems are back online. They will be processed after services are restored on Monday morning and backdated to the scheduled date.
    Will I be charged fees, penalties, or interest because a payment could not be processed? 
    Members are responsible for any late fees or interest charges as a result of late payment. We encourage you to make your manual bill payments early to avoid these charges. Pre-scheduled internal payments (i.e., payments to an SCU loan or mortgage) will not result in late fees or penalties.
    What happens if I get paid during this time period? 
    If your payday is on Friday, November 13, it will be processed as usual. Any payroll deposits received after 5 PM on Friday, November 13 will be processed and backdated to the regularly scheduled date when systems come back online. 
    Can I still use Interac e-Transfer? 
    Be sure to send and accept any Interac e-Transfer payments by 11:59PM on Wednesday, November 11, as the service will be unavailable during the update weekend and until Monday, November 16 at 9:30. You will have the ability to accept Interac e-Transfer payments from other financial institutions until 5PM on Friday, November 13. 
    Will I need to take any action when services are restored on Monday? 
    If you use digital banking, you will need to download a new app and register prior to logging in. More details to follow! 
    Is my money and personal information safe? 
    Our system update is taking place in a secure and controlled environment to ensure member data remains protected under our strict security and confidentiality obligations 

     Interac e-Transfer® is a registered trademark and the Interac logo is a trademark of Interac Corp. Used under licence.

    ®Collabria trademark is a property of Collabria Financial Services Inc

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