I received a text/email saying my Interac e-Transfer notification didn't go through. What should I do?

Always check that you have entered the correct mobile phone number or email address when setting up the recipient and review this number when sending or requesting money. A notification may not be delivered if:

• The phone number entered is a landline
• The phone number entered is a non-Canadian mobile phone number
• The recipient has blocked Interac e-Transfer notifications from being sent to their mobile phone number
• The recipient is encountering technical issues with their mobile phone (e.g. phone is off, mobile network unavailable)
• The mobile network operator does not support all text messages