I received a text/email saying my Interac e-Transfer notification didn't go through. What should I do?
Always check that you have entered the correct mobile phone number or email address when setting up the recipient and review this number when sending or requesting money. A notification may not be delivered if:
The phone number entered is a landline
The phone number entered is a non-Canadian mobile phone number
The recipient has blocked Interac e-Transfer notifications from being sent to their mobile phone number
The recipient is encountering technical issues with their mobile phone (e.g. phone is off, mobile network unavailable)
The mobile network operator does not support all text messages