Marking SCU Insurance emails as safe
To help you stay up to date, SCU Insurance will use a new email domain to share important information about your policy, including renewals and upcoming deadlines.
Notification to SCU Insurance clients
Please take a moment to mark our new email domain as a safe sender.
This tells your email provider that the message is coming from a trusted source and is safe to receive and open and helps make sure you don’t miss important going forward.
If, for any reason, SCU Insurance emails do end up in your spam or junk folder, you can recover the email and move it to your inbox. This also signals to your email provider to trust the email address going forward.
Please follow the instructions below to mark SCU Insurance’s new email domain as a safe sender.
How to mark our emails as safe
Note: this can only be done on Desktop.
1. Open Gmail
2. Select the filter icon in the search bar at the top
3. Enter the email address
4. Click “Create filter”
5. Click “Never send it to Spam”
6. Click “Create Filter”
Recover from Junk Folder:
1. Find the email in your junk folder
2. Open the email
3. Click the “…” at the top of your screen
4. Click “Report Not Spam”
Note: this can only be done on Desktop.
1. Open the email
2. Right click the from email address
3. Click “Add to Contacts”
Recover from Junk folder:
1. Find the email in your junk folder
2. Right click the email
3. Click “Move to Inbox”
Note: this can only be done on Desktop.
1. Right click on the email
2. Hover over “Block” and click “Never block sender”
Recover from Junk folder:
1. Find the email in your junk folder
2. Open the email
3. Click “It’s not junk” at the top of the email
4. You will see a pop up notifying that the email will be added to safe senders and never sent to Junk folder. Click “OK”
Note: this can only be done on Desktop.
1. Right click on the email address at the top of the email
2. Click “Add to Outlook Contacts”
3. Click “Save and Close”
Recover from Junk folder:
1. Find the email in your junk folder
2. Right click the message
3. Hover over “Junk”
4. Click “Not Junk”
5. You will see a pop up notifying that the email will be moved to Inbox asking if you want to Always trust the email address. Click “OK”
Note: this can only be done on Desktop.
1. Select “Preferences>Mail” from the menu
2. Scroll to “Spam Mail” section
3. In the “Allow Messages To” box, add the email address
4. Click “Save”
Recover from Junk Folder:
1. Find the email in your junk folder
2. Open the email
3. Click “Mark as Not Spam”
Apple Mail (Mobile App)
Mark senders as safe:
Note: this can only be done on Desktop.1. Open the email
2. Click the from email address
3. Click “Create new Contact”
Recover from Junk folder:
1. Find the email in your junk folder
2. Press and hold the email
3. Click “Move Message”
4. Select “Inbox”
Note: this can only be done on Desktop.
1. Select “Preferences”
2. Select “Trusted Addresses”
3. Add the email address
Recover from Junk folder:
1. Find the email in your junk folder
2. Open the email
3. Click “Not Spam”
Note: this can only be done on Desktop.
1. Click on the email address at the top of the email
2. Click “Add to Contacts”
3. Click “Done”
Recover from Junk folder:
1. Find the email in your junk folder
2. Open the email
3. Click the “…” at the very top of your screen
4. Click “Not Junk”
Note: this can only be done on Desktop.
1. Open the email
2. Hover over the from email address
3. Click “Add to Contacts”
4. Click “Save”
Recover from Junk folder:
1. Find the email in your junk folder
2. Open the email
3. Click the “…” at the top of your screen
4. Click “Not Spam”
SCU Insurance is a program provided by Aviso Insurance Inc. offering financial planning, life insurance and investments to members of credit unions and their communities. Trade-mark(s) of SCU Insurance are used under licence by Aviso Insurance Inc.
