Interac e-transfer updates

Upcoming outages

To keep services running smoothly, we have scheduled routine behind-the-scenes enhancements. Interac e-transfer® will not be available during the following times:

Tuesday, May 5 at 11PM to Wednesday, May 6 at 3AM
Wednesday, May 6 from 9PM to 11PM 
Thursday, May 7 from 10PM to 11PM

Pending transactions

Due to a system update, Interac e-transfer transactions sent between March 27 and May 6 that are cancelled, rejected, or expired after May 6 will not be automatically returned to your account. These funds will require manual transfers, which will take up to 3 business days from the day the transaction was cancelled, rejected, or expired.

We thank you for your patience and apologize for any inconvenience this may cause.

What this means

If you sent an Interac e-transfer to someone between March 27 and May 6, here are some potential scenarios you may encounter:

Scenario	Outcome
The recipient accepts the transfer after May 6	The transaction will be processed as usual. No action required.
The recipient rejects the transfer after May 6	The transaction will appear in your digital banking as cancelled; the money will be manually returned to your account within 3 business days.  If you do not see the funds in your account after 3 business days, please call us or visit the branch so we can investigate for you.
You cancel the transfer after May 6	The transaction will appear in your digital banking as cancelled; the money will be manually returned to your account within 3 business days. If you do not see the funds in your account after 3 business days, please call us or visit the branch so we can investigate for you.
The transaction expires after May 6	The transaction will appear in your digital banking as cancelled; the money will be manually returned to your account within 3 business days. If you do not see the funds in your account after 3 business days, please call us or visit the branch so we can investigate for you.