In order to serve our members, we need to collect specific personal information. Personal information is typically considered to be any information that can be traced back to an identifiable individual.
We collect this information to satisfy our regulatory requirements as a financial institution, and to help provide a positive member experience. Personal information helps us develop greater insight into the products and services members require now, and in the future, and to build member knowledge and awareness of complimentary products, resulting in an enhanced member experience.
Our Privacy Code applies the 10 fair information principles outlined in the Government of Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA). These 10 principles form the foundation of rules for how we collect, use, disclose, and provide access to personal information. We may make changes to this Privacy Code and information handling practices from time to time. We will publish those changes on our website and update our Privacy Code.
Principle 1 – Accountability
An organization is responsible for personal information under its control. It must appoint someone to be accountable for its compliance with these fair information principles.
Principle 2 - Identifying purposes
The purposes for which the personal information is being collected must be identified by the organization before or at the time of collection.
Principle 3 – Consent
The knowledge and consent of the individual are required for the collection, use, or disclosure of personal information, except where inappropriate.
Principle 4 - Limiting collection
The collection of personal information must be limited to that which is needed for the purposes identified by the organization. Information must be collected by fair and lawful means.
Principle 5 - Limiting use, disclosure, and retention
Unless the individual consents otherwise or it is required by law, personal information can only be used or disclosed for the purposes for which it was collected. Personal information must only be kept as long as required to serve those purposes.
Principle 6 – Accuracy
Personal information must be as accurate, complete, and up-to-date as possible in order to properly satisfy the purposes for which it is to be used.
Principle 7 – Safeguards
Personal information must be protected by appropriate security relative to the sensitivity of the information.
Principle 8 – Openness
An organization must make detailed information about its policies and practices relating to the management of personal information publicly and readily available.
Principle 9 - Individual access
Upon request, an individual must be informed of the existence, use, and disclosure of their personal information and be given access to that information. An individual shall be able to challenge the accuracy and completeness of the information and have it amended as appropriate.
Principle 10 - Challenging compliance
An individual shall be able to challenge an organization’s compliance with the above principles. Their challenge should be addressed to the person accountable for the organization’s compliance with PIPEDA, usually their Chief Privacy Officer.