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Interac e-Transfer® Autodeposit FAQs

Get answers to your frequently asked questions about Autodeposit. 

What is Autodeposit?
Autodeposit provides the ability for you to register an email address or mobile phone number with Interac and associate the address with an SCU account. On receipt of an Interac e-Transfer, funds are deposited directly to the recipient's account without the need to log into digital banking to claim the funds.
Which SCU digital banking services can use Autodeposit?
Autodeposit is available for business and personal members using online banking and our mobile app. Autodeposit is not available for enterprise banking offered on our Member Direct® Business Services (MDB).
How many emails can I register for Autodeposit?
Personal and business members can register up to five email addresses or mobile phone numbers with each Interac e-Transfer® profile.
Can I register the same email for Autodeposit at multiple financial institutions?
For Autodeposit, each email address can be activated at only one financial institution at a time. If you register and activate your email address at one financial institution, then later register and activate the same email address at another financial institution, the email address at the first financial institution will be deactivated, automatically allowing funds to be sent to the second financial institution indicated.
Are there different transaction limits for Autodeposit registered recipients?
No, Autodeposit has the same limits for sending and receiving funds as a standard Interac e-Transfer®.
I was just asked to answer a security question, but I’ve registered for Autodeposit. Why?
Any Interac e-Transfer Send Money request initiated from a financial institution that does not support Autodeposit will require the recipient to select their financial institution and answer the security question to receive funds.
Can I choose for the recipient to answer a security question if the Autodeposit feature is enabled?
No, if the recipient has enabled the Autodeposit feature, they have chosen to receive transfers directly into their bank account without the need to answer a security question.
I just received an Interac e-Transfer notification. How do I know it’s real?
Always be careful of clicking on a links within a notification, especially if you’re not expecting an Interac e-Transfer. Only click on links if you’re expecting someone to send you money. If you suspect a notification may be fraudulent, forward the notification to
How will I be notified when I receive money through Autodeposit?
You will be notified via email or text message when the funds have been deposited directly into your account, along with details of the transaction and any messages the sender may have added.
How long will it take for the money to be received by the recipient?
Money being sent to a recipient who has registered for Autodeposit will take the same time as a regular Interac e-Transfer transaction. For personal members, most transfers will be sent in near real-time, typically less than 30 minutes. Once the Interac e-Transfer notification arrives, the recipient will have instant access to the money.
Can I cancel the Interac e-Transfer going to the Autodeposit registered recipient?
Transfers can only be cancelled if they haven't already been deposited. To cancel an Interac e-Transfer transaction, you need to locate the transfer in the Interac e-Transfer Pending Transfers. If the transfer doesn't appear in this list, then the deposit has completed and can no longer be cancelled.
Is Autodeposit registration permanent?
Autodeposit registrations are permanent as long as the registration is active. Autodeposit registrations might require revalidation after a period of inactivity.
How can I delete my Autodeposit registration?
Online banking
  1. Go to Transfers & Payments.
  2. Under Interac e-Transfer, select Autodeposit settings.
  3. Press the red trash bin icon beside the registration you'd like to remove.
Mobile app
  1. Go to the main menu.
  2. Under Interac e-Transfer, select Autodeposit settings.
  3. Press the red trash bin icon beside the registration you'd like to remove.
How can I change my contact method for Autodeposit registration?
To change your contact method, you will need to log in to your digital banking account and access the Interac e-Transfer Autodeposit settings page. Then, delete the registration with the incorrect/outdated email and add the revised email address for registration. You will then need to confirm the new email address by following the instructions in the email you’ll receive from Interac.
Do business digital banking members registering an email for Autodeposit require two signers?
No, only one signer is required to register for Autodeposit feature, even if the business requires dual signers.

®Interac e-Transfer is a registered trademark of Interac Corp. Used under licence.

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