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Digital banking updates

We’re continually looking for ways to improve our digital banking experience for our members. This includes periodic updates to our online banking and mobile app. Here is an overview of recent and upcoming changes. 

November 3 update

In order to improve your digital banking experience, we ran a minor digital banking update to improve stability and fix known issues. Although this update is not mandatory, we encourage you to update your mobile app to receive the best experience possible.
Online banking version number: 21.27.0
Mobile app version number: 17.1.0

May 17 app update

This update includes three main changes:

  1. New mobile app experience: We have redesigned the mobile app to be more intuitive and easier to navigate. When you sign in to the updated mobile app for the first time, a guided tour will appear to show you the new design.

  2. New digital banking sign-in screen: We've enabled single sign-on, a type of authentication, which is a foundational step for future digital banking integrations. When you sign in to our mobile app, you will be redirected to a new secure sign-in screen,, to enter your username and password. After your first login, you can bypass this screen by activating biometric authentication. If you previously had biometric authentication enabled, you will need to reactivate it with this update.

  3. New feature! Void cheque download: A void cheque can be used to provide banking information for payroll, direct deposit, or preauthorized payments. You can now easily download a void cheque through online banking or our mobile app. 

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Tips & tools

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Explore our digital banking tutorials

Our tutorials can help you navigate digital banking for your personal and business needs. 
See all of our tutorials
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If you have questions about online banking or our mobile app, our FAQs are a great place to start.
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