Frequently asked questions
If you have questions about online banking or our mobile app, this is a great place to start.
If you haven’t received your authentication code, you can first check your junk mail or spam folders. You can also try again either with your email address or mobile phone number.
Another reason you might not receive your authentication code is the email address or password you entered doesn't match the information we have on file for you. If this is the case, please call us at 1.800.728.6440 or visit a branch to update this information.
Why didn’t I receive account notifications after setting them up?
Account alerts for deposits or withdrawals will only trigger when funds are being sent to or deposited from an external source, such as a bill payment or Interac e-Transfer®. Transactions that do not trigger alerts include:
- Transfers between the member's own accounts
- Member to member transfers
- Cheque deposits
No, you can only open individual accounts online. If you want to open a joint account with individual signing authority (meaning you can conduct transactions without the other account holder’s approval), you can either apply online or visit a branch.
If you want to open an account with joint signing authority (meaning both account holders must approve all transactions), you’ll have to visit a branch. In addition, because all account holders are required for approvals, you will not be able to make transactions in digital banking.
There are no apps for Android tablets or Apple Watches. However, you can use your tablet browser to log in to online banking.
In order for our app to offer these features, Android requires us to ask for your permission for complete access (unlike Apple, which only requires access to our app’s own directory).
Explore our digital banking tutorials
Our tutorials can help you navigate digital banking for your personal and business needs.See all of our tutorials