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How to manage pending transactions in online banking

This feature is also available in our mobile app. See our mobile device instructions for more details.

  1. Sign in to business online banking.
  2. Under Business Services, select Pending transactions.
  3. From this screen, you will see three types of pending transactions:
         ○ Pending your approval: Transactions that can’t be processed until you give your approval.
         ○ Third-party approval: Transactions initiated by a signer or delegate requiring another signer’s approval.
         ○ Cancelled/expired: Transactions that weren’t approved in time or were cancelled. Cancelled or expired pending transactions will remain on the                                cancelled/expired page indefinitely. 
  4. To approve or decline a pending transaction listed under Pending your approval, select the check mark or (X) button.
    ○ Alternately, you can perform the same action by selecting the transaction and pressing the Approve or Decline button.
  5. To cancel a transaction, press the (X) icon.
    ○ Alternately, you can perform the same action by selecting the transaction and pressing the Cancel button.

Smart tip: Stay on top of pending transactions by registering for business alerts, which will send you a text message or email notification when a transaction is pending your approval. Learn how to sign up for business alerts.

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