Autodeposit provides the ability for a member to register an email address with Interac and associate the address with an SCU account. On receipt of an Interac e-Transfer, funds are deposited directly to the recipient's account without the need to log into online banking to claim the funds.

Register your email address to have funds automatically deposited into your account as follows:

Online banking: Select Transfers > Send Interac e-Transfer or Request Interac e-Transfer > Autodeposit

Mobile app: Select Interac e-Transfer > Settings > Autodeposit or Settings > Interac e-Transfer > Autodeposit

Please note:

1. The email entered in your Sender Profile will automatically populate if you’re using a desktop computer, or you can manually enter your email address.
2. Select the account where funds will be deposited when transfers are sent to the email address.
3. Select the checkboxes beside the two acknowledgement statements.
4. Select Register.
5. Select Done.

The Autodeposit Settings screen will show your registration as pending until you confirm your email address through an email notification received from Interac.

Consumer members can register up to five email addresses. Small Business Online Banking (SBOB) users can register up to 100 emails with each Interac e-Transfer profile for the Autodeposit feature.

For Autodeposit, each email address can be activated at only one financial institution at a time. If you register and activate your email address at one financial institution, then later register and activate the same email address at another financial institution, the email address at the first financial institution will be deactivated, automatically allowing funds to be sent to the second financial institution indicated.

No, Autodeposit has the same limits for sending and receiving funds as a standard Interac e-Transfer.

Any Send Money Interac e-Transfer initiated from a financial institution that does not support Autodeposit will require the recipient to select their FI and answer the security question to receive funds.

No, if the recipient has enabled the Autodeposit feature, they have chosen to receive transfers directly into their bank account without the need to answer a security questions.

Always be careful of clicking on a links within a notification, especially if you’re not expecting an Interac e-Transfer. Only click on links if you’re expecting someone to send you money.

If you suspect a notification may be fraudulent, forward the notification to phishing@interac.ca.

You will be notified via email when the funds have been deposited directly into your account, along with details of the transaction and any messages the sender may have added.

Autodeposit is available for members using online banking. Autodeposit is not available for Member Direct Business (MDB).

Money being sent to a recipient registered for Autodeposit will take the same time as a regular Interac e-Transfer transaction. Most transfers will be sent in near real-time, typically less than 30 minutes. Once the Interac e-Transfer notification arrives, the recipient will have instant access to the money.

Transfers can only be cancelled if they haven't already been deposited. To cancel an Interac e-Transfer transaction, you need to locate the transfer in the Interac e-Transfer Pending Transfers. If the transfer doesn't appear in this list, then the deposit has completed and can no longer be cancelled.

Autodeposit registrations are permanent as long as the registration is active. Autodeposit registrations might require re-validation after a period of inactivity.

To delete an email registered for Autodeposit, simply log in to your online account and access the Interac e-Transfer Autodeposit settings page to delete the email currently activated for Autodeposit.

You will need to log in to your online account and access the Interac e-Transfer Autodeposit Settings page. Then, delete the registration with the incorrect/outdated email and add the revised email address for registration. You will then need to confirm the new email address by following the instructions in the email you’ll receive from Interac.

No, only one signer is required to register for Autodeposit feature even if the business requires dual sign.

Yes, once the funds are successfully deposited into the recipient's account via the Autodeposit feature, you will receive an email confirmation notification.

Request Money provides the ability for individuals to request money through online banking. When the recipient of the Money Request logs into their online banking and fulfills the request, the requestor’s account is debited immediately, and the funds are deposited directly into their account using the Interac e-Transfer service.

In May 2019, Interac released an update to their Interac e-Transfer feature that may require you to update responses to security questions for your recipients. Read more here.

No, you will get an error message.

You can request money from anyone with an email address or mobile number who has access to online banking or mobile banking at a Canadian financial institution that supports Interac e-Transfer.

Yes, businesses who require two signers will need two approvers to review and submit the request fulfillment. This is because this activity results in an immediate debit to the account.

You can make a request to have recipients send you funds as follows:

Online banking: Select Transfer > Request Interac e-Transfer

Mobile app: Select Interac e-Transfer > Request OR Transfers > Via Interac e-Transfer > Request

To Request Money:

1. Select the name of the recipient for the request, or Add New Recipient to add a recipient.

2. You will need to confirm that you have consent from the recipient to request for funds by selecting the check box beside the acknowledgement line.

3. Enter the Amount of the request

4. Enter additional optional details about the request, if applicable). For instance, add an invoice number, due date, and request description.

5. Select the Deposit To account from the drop down menu where the funds will be deposited when the recipient fulfills the request.

6. Select Request. A confirmation screen will open.

7. Click Confirm. The recipient of the request will be notified within 30 minutes via email, text message, or both depending on what you’ve selected.

NOTE: Any applicable service fees will be deducted from the sender’s account once the funds are received.

Yes, the recipient will receive a request for money from short code 100001, the same code that is used for all Interac e-Transfer text notifications. Standard text messaging charges will apply when members receive text message notifications about Interac e-Transfers.

No, only one signer is required to initiate a request as it eventually results in a credit to the account.

Like most other financial transactions, there are limits on the amount that can be requested, as well as sender limits for Interac e-Transfers.

Notifications from Interac via text message or email for Send or Request Money transfers could be sent for the purposes of committing fraud. This is called phishing.

Since phishing is generally used to gather online banking credentials, we strongly recommend that you only respond to Interac notifications from senders you know.

Interac does provide the legal name of individuals and businesses for Request Money transfers in their notifications, which can help you determine if the notification is legitimate.

For most up to date information on Interac e-Transfer fraud or scams in the industry, please visit the Interac FAQ on security: (https://interac.ca/en/faq/cat/40-security.html)

Request Money notifications are sent in near real-time.

No, if you have reviewed and confirmed the fulfill request, but received an error message instead of the receipt page, your account will not be debited, and you can fulfill it again from the email notification, after the error is corrected.

No, Interac will not allow the request to be fulfilled more than once and an error message with error code 533 will be displayed if that occurs. However, there may be scenarios where small business delegates fulfill the request more than once, resulting in duplicate Fulfill Requests pending approval in SBOB’s signer. The duplicate Fulfill Request should be rejected or recalled from the transaction manager queue once the first request is approved.

If a financial institution doesn’t support the Request Money feature, the request recipient can decline the request with a message to the requestor. Alternatively, they can send a regular Interac e-Transfer transaction to the requestor, instead of fulfilling the request for money.

Yes, two responses are accepted by the service and Interac will reply to these messages. Remember that text messages are limited to very few characters and therefore do not contain detailed information. In both cases, standard text messaging charges apply.

• HELP. A HELP reply to short code 100001 will provide you with the address of the Interac website, and instructions to type the link received in the notification into any browser.

• STOP. To permanently stop all text message notifications from Interac e-Transfer, reply to any Interac e-Transfer text message with the message STOP (or text STOP to 100001). Once stopped, text message notifications cannot be reinstated. Standard text messaging charges apply when receiving or sending text messages.

Always check that you have entered the correct mobile phone number when setting up the recipient and review this number when sending or requesting money. A notification may not be delivered if:

• The phone number entered is a landline.

• The phone number entered is a non-Canadian mobile phone number.

• The recipient has blocked Interac e-Transfer notifications from being sent to their mobile phone number.

• The recipient is encountering technical issues with their mobile phone (e.g. phone is off, mobile network unavailable).

• The mobile network operator does not support all text messages.

Yes, you can edit or cancel a money request by logging into your online account and accessing the Interac e-Transfer Pending Transfers list. If the money request is listed with an "edit" or "cancel" link, then these actions can be taken.

If you have received or stored an email notification from Interac, click on the link to see who you have blocked from sending requests for money. This will open a new Interac web page showing the list of blocked email addresses.

If you no longer have a request email, please visit the Interac website to request that Interac send you an email with instructions on how to access this information.

Yes, you can opt-out of receiving requests from a particular requestor, or out of the service completely, by selecting the opt-out option from the request notification email your receive, or by visiting the Interac website.

At this time, members cannot attach an invoice when requesting money through Interac e-Transfer. However, members can include an invoice number and invoice due date within the request for money transaction.

Yes, you can decline a request for money by selecting the Decline Request button within the notification. If you provide a reason for declining the request, this information will be conveyed to the requestor.

Money being sent in response to a request for money will take the same time as a regular Interac e-Transfer transaction. Most transfers will be sent between near-real-time, typically within 30 minutes. Once the Interac e-Transfer notification arrives, the member will have instant access to the money.

Yes, once the request for money has been fulfilled and the funds deposited, the requestor will receive a notification that the funds are available in their account.

Similar to receiving money via Interac e-Transfer, when someone requests money from you through Interac e-Transfer, you will receive a notification to the email address or mobile number the sender has set up for you.

You will need to click the Accept Request button that appears in the notification to log in to your online banking account. From there, fulfill the request by choosing the account for the funds to be withdrawn from. The requestor will receive a notification from Interac e-Transfer once the funds are deposited into their account.

Interac is constrained by the number of financial institutions’ logos that can be displayed. All credit unions that offer Request Money can be found in the province or territory dropdown list.

No, they are not.

Yes, outstanding requests have automated reminder notifications that are sent to the recipient.

Money Requests are valid for 30 days from the date they are requested. However, the expiry date can be extended by another 30 days if the member re-notifies the recipient of the outstanding request before it expires.