Interac e-Transfer†
The easiest way to send and receive money
If you’re sending cash to someone for a birthday, paying a roommate for your share of the bills, or paying for everyday services such as babysitting or home repairs, Interac e-Transfer makes it easy!
Features of Interac e-Transfer
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Convenient: You can send or receive a transfer from anywhere at any time using your computer or smartphone. It’s available 24 hours a day, 7 days a week.
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Simple: To send money using Interac e-Transfer, all you need is the recipient’s email address or mobile phone number. To receive funds, you’ll need an account at a participating Canadian financial institution1.
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Secure: Your personal information is secure and you won’t need to add any of your personal account information when you send or receive money. Your funds are contained in our secure banking network until the recipient answers a security question of your choosing, which protects your funds from being received by the wrong person.
Sending limits and fees
There are limits to the amount you can send via Interac e-Transfer.
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Per Transaction: $3,000
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Per Week: $10,000
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Per Month: $20,000
A non-refundable fee of $0.65 will be charged for sending an Interac e-Transfer.
Autodeposit
Autodeposit is a secure way to receive money without having to answer security questions for every transaction, Autodeposit makes receiving money even easier by linking your email address to your bank account. When an Interac e-Transfer is sent, the payment is automatically deposited.
Request Money
Request money that you’re owed by selecting a contact, entering a dollar amount, and choosing the account where you want your funds deposited. You can even add a personalized message or invoice number. Between friends, it’s an easy way to remind someone.
Visit our tutorials to learn how to use all of our Interac e-Transfer features.
Interac e-Transfer Autodeposit Frequently Asked Questions
Click on a topic below to be taken directly to the question.
What is Autodeposit?
Autodeposit provides the ability for you to register an email address with Interac and associate the address with an SCU account. On receipt of an Interac e-Transfer, funds are deposited directly to the recipient's account without the need to log into online banking to claim the funds.
Which online banking services can use Autodeposit?
Autodeposit is available for members using digital banking. Autodeposit is not available for Member Direct® Business Services (MDB).
How many emails can I register for the Autodeposit feature?
Consumer members can register up to five email addresses. Business members can register up to 100 emails with each Interac e-Transfer† profile for the Autodeposit feature.
Can I register the same email for Autodeposit at multiple financial institutions?
For Autodeposit, each email address can be activated at only one financial institution at a time. If you register and activate your email address at one financial institution, then later register and activate the same email address at another financial institution, the email address at the first financial institution will be deactivated, automatically allowing funds to be sent to the second financial institution indicated.
Are there different transaction limits for Autodeposit registered recipients?
No, Autodeposit has the same limits for sending and receiving funds as a standard Interac e-Transfer.
I was just asked to answer a security question, but I’ve registered for Autodeposit. Why?
Any Send Money Interac e-Transfer initiated from a financial institution that does not support Autodeposit will require the recipient to select their FI and answer the security question to receive funds.
Can I choose for the recipient to answer a security question if the Autodeposit feature is enabled?
No, if the recipient has enabled the Autodeposit feature, they have chosen to receive transfers directly into their bank account without the need to answer a security questions.
I just received an Interac e-Transfer notification. How do I know it’s real?
Always be careful of clicking on a links within a notification, especially if you’re not expecting an Interac e-Transfer. Only click on links if you’re expecting someone to send you money. If you suspect a notification may be fraudulent, forward the notification to phishing@interac.ca.
How will I be notified when I receive money through Autodeposit?
You will be notified via email when the funds have been deposited directly into your account, along with details of the transaction and any messages the sender may have added.
How long will it take for the money to be received by the recipient?
Money being sent to a recipient registered for Autodeposit will take the same time as a regular Interac e-Transfer transaction. Most transfers will be sent in near real-time, typically less than 30 minutes. Once the Interac e-Transfer notification arrives, the recipient will have instant access to the money.
Can I cancel the Interac e-Transfer going to the Autodeposit registered recipient?
Transfers can only be cancelled if they haven't already been deposited. To cancel an Interac e-Transfer transaction, you need to locate the transfer in the Interac e-Transfer Pending Transfers. If the transfer doesn't appear in this list, then the deposit has completed and can no longer be cancelled.
Is Autodeposit registration permanent?
Autodeposit registrations are permanent as long as the registration is active. Autodeposit registrations might require revalidation after a period of inactivity.
How can I delete my Autodeposit registration?
Online banking:
1. Go to Transfers & Payments.
2. Under Interac e-Transfer, select Autodeposit settings.
3. Press the red trash bin icon beside the registration you'd like to remove.
Mobile app:
1. Go to the main menu.
2. Under Interac e-Transfer, select Autodeposit settings.
3. Press the red trash bin icon beside the registration you'd like to remove.
How can I change my contact method for Autodeposit registration?
To change your contact method, will need to log in to your digital banking account and access the Interac e-Transfer Autodeposit settings page. Then, delete the registration with the incorrect/outdated email and add the revised email address for registration. You will then need to confirm the new email address by following the instructions in the email you’ll receive from Interac.
Do business digital banking members registering an email for Autodeposit require two signers?
No, only one signer is required to register for Autodeposit feature, even if the business requires dual signers.
Interac e-Transfer Request Money Frequently Asked Questions
Click on a topic below to be taken directly to the question.
To whom can I send a request for money?
You can request money from anyone with an email address or mobile number who has access to online banking or mobile banking at a Canadian financial institution that supports Interac e-Transfer.
Can I Request Money through text message?
Yes, the recipient will receive a request for money from short code 100001, the same code that is used for all Interac e-Transfer text notifications. Standard text messaging charges will apply when members receive text message notifications about Interac e-Transfers.
Are there limits for requesting money using Interac e-Transfer?
Yes, our Interac e-Transfer send and receive limits also apply to Request Money.
How long will it take for the recipient to receive a Request Money notification?
Request Money notifications are sent in near real-time.
What if the recipient's financial institution isn't listed as a supporting financial institution?
If a financial institution doesn’t support the Request Money feature, the request recipient can decline the request with a message to the requestor. Alternatively, they can send a regular Interac e-Transfer transaction to the requestor, instead of fulfilling the request for money.
I received a text/email saying my Interac e-Transfer notification didn't go through. What should I do?
Always check that you have entered the correct mobile phone number when setting up the recipient, and review this number when sending or requesting money. A notification may not be delivered if:
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The phone number entered is a landline
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The phone number entered is a non-Canadian mobile phone number
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The recipient has blocked Interac e-Transfer notifications from being sent to their mobile phone number
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The recipient is encountering technical issues with their mobile phone (e.g. phone is off, mobile network unavailable)
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The mobile network operator does not support all text messages
Can I edit or cancel a money request?
Yes, you can edit or cancel a money request by logging into your digital banking and selecting the Pending Transfers list. You can cancel requests that have an Edit or Cancel link.
Will I be notified once the request has been fulfilled?
Yes, once the request for money has been fulfilled and the funds deposited, you will receive a notification that the funds are available in your account.
How will I be notified if a request for money is sent to me?
Similar to receiving money through Interac e-Transfer, when someone requests money, you will receive a notification to the email address or mobile number the sender has set up for you.
Will the requestor receive reminder notifications for outstanding money requests?
Yes, you will receive automated reminder notifications for outstanding requests.
How long are outstanding requests valid?
Money requests are valid for 30 days from the send date. However, the expiry date can be extended by another 30 days if the member re-notifies the recipient of the outstanding request before it expires.
Can I schedule money requests?
No, scheduled money requests are not available at this time.
Can I decline a request?
Yes, you can decline a request for money by selecting the Decline Request button in the notification. You can also provide a reason for declining the request that will be sent to the requestor.
Can I block a requestor from requesting funds from me, or opt-out of the Request Money feature?
Yes, you can opt-out of receiving requests from a particular requestor, or out of the service completely. To do so, you can either select the opt-out option from the request notification email you receive, or visit the Interac website.
Can I see who I have blocked from sending requests?
If you have received or stored an email notification from Interac, you can click on the link to see who you have blocked from sending requests for money. This will open a new Interac web page showing your blocked email addresses.
If you no longer have a request email, please visit the Interac website to request instructions on how to access this information.
Can I respond to an Interac e-Transfer text message?
Yes, Interac will accept and reply to two responses:
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HELP. A HELP reply to short code 100001 will provide you with the address of the Interac website, and instructions to type the link received in the notification into any browser.
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STOP. To permanently stop all text message notifications from Interac e-Transfer, reply to any Interac e-Transfer text message with the message STOP (or text STOP to 100001). Once stopped, text message notifications cannot be reinstated. Standard text messaging charges apply when receiving or sending text messages.
Can a request be fulfilled more than once?
No, Interac will not allow the request to be fulfilled more than once. An error message with error code 533 will be displayed if that occurs. However, there may be scenarios where small business delegates fulfill the request more than once, resulting in duplicate Fulfill Requests pending approval in a business online banking's signer. The duplicate Fulfill Request should be rejected or recalled from the transaction manager queue once the first request is approved.
Will I be debited if I get an error while fulfilling a request?
No, if you have reviewed and confirmed the fulfill request, but received an error message instead of the receipt page, your account will not be debited, and you can fulfill it again from the email notification after the error is corrected.
Can the Request Money feature be used by fraudsters?
Notifications from Interac via text message or email for Send or Request Money transfers could be sent for the purposes of committing fraud. This is called phishing. Since phishing is generally used to gather online banking credentials, we strongly recommend that you only respond to Interac notifications from senders you know.
Interac does provide the legal name of individuals and businesses for Request Money transfers in their notifications, which can help you determine if the notification is legitimate. For most up-to-date information on Interac e-Transfer fraud or scams in the industry, please review the Interac security FAQs.
Does initiating a request require two signatures if the member’s business requires dual signing?
No, only one signer is required to initiate a request, as it eventually results in a credit to the account.
Does fulfilling a request require two signatures if my business has dual signing requirements?
Yes, businesses who require two signers will need two approvers to review and submit the request fulfillment.